Order Cancellation

 

Orders may be cancelled, depending on where the order is in the ordering process.  If you Contact Us before an order has been processed, we will cancel your order.  If the order has already been processed, we may not be able to cancel.  Orders cannot be cancelled once the order has shipped.  If you'd like to return your item, please refer to our return policy.

 

If an item is on backorder, you have up to 2 business days prior to the estimated ship date to cancel your back order.  If you'd like to cancel your back order, you must Contact UsInclude your email address on your original order and your invoice number.  Subject should state Order Cancellation.

 

We will email an Order Cancellation Number after the order cancellation has been processed.  If you do not receive an Order Cancellation Number, we cannot guarantee that your order will be cancelled so, please Contact Us for status if you have not received the Order Cancellation Number within one business day.

 

Return Policy

 

If you experience a problem, question or concern, please Contact Us immediately. 

 

All merchandise may be returned within 30 days.  Please Contact Us for a Return Authorization number.  Items returned without a return authorization , will be assessed a 20% restocking fee.

 

All returns must be in 'as received' condition and include all original packaging, warranty cards and manuals. Items that are not in 'as received' condition will not be accepted.  A 20% restocking fee will be applied to items received without original packaging, warranty cards and manuals.

 

Refund Policy

 

Expressions of Time will be happy to process refunds for returned merchandise, however, refunds cannot be processed for any amount greater than the original amount paid.  The original amount paid includes cost of ordered items and shipping and handling.  Shipping and handling is reimbursed for defective items only.

International Shipment

International orders are accepted by using the attached order form.  After the form has been received by Expressions of Time, it will be reviewed and estimated shipping charges will be calculated.  An invoice will be sent to the customer for acceptance of total price.  Credit cards information need not be provided until order is accepted. 

Click filename below to access file

Customer_Order_Form1.pdf

Customers outside of the U.S. are responsible for all taxes and tariffs required by your country.  Expressions of Time does not incorporate additional costs into the price of products offered or shipping charges to cover these extra costs.  Free shipping is not available on shipments outside of the U.S.

 

Free Shipping Policy

 

Free shipping not available on clearance items.  Free shipping is not available on shipments outside of the U.S.

 

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Privacy Policy

 

We have created this privacy policy to demonstrate our firm commitment to your privacy and the protection of your information.

Why did you receive an email from us?

If you received a mailing from us, (a) your email address is either listed with us as someone who has expressly shared this address for the purpose of receiving information in the future ("opt-in"), or (b) you have registered or purchased or otherwise have an existing relationship with us. We respect your time and attention by controlling the frequency of our mailings.

How we protect your privacy

We use security measures to protect against the loss, misuse and alteration of data used by our system.

Sharing and Usage

We will never share, sell, or rent individual personal information with anyone without your advance permission or unless ordered by a court of law. Information submitted to us is only available to employees managing this information for purposes of contacting you or sending you emails based on your request for information and to contracted service providers for purposes of providing services relating to our communications with you.

How can you stop receiving email from us?

Each email sent contains an easy, automated way for you to cease receiving email from us, or to change your expressed interests. If you wish to do this, simply follow the instructions at the end of any email or contact us at support@xpressionsoftime.com.

 


Still can't find that perfect clock?  Our new website has even more to offer.  Go to Expressions of Time at www.clockshoppes.com.

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